Privacy policy

 

This Privacy Policy describes how gotraxa.shop ("gotraxa.shop", "we", "us", or "our") collects, uses, stores, discloses, and protects personal information when you visit our website, make a purchase, create or use an account, contact us, subscribe to marketing communications, or otherwise interact with our online store and related services.

By using gotraxa.shop, you acknowledge that your personal information may be handled as described in this Privacy Policy.

Where applicable to our business and activities, we handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and other applicable Australian privacy and consumer protection requirements.

1. Personal Information We Collect

Depending on how you interact with gotraxa.shop, we may collect the following categories of personal information.

Contact Information

We may collect:

  • Your name.

  • Email address.

  • Telephone number.

  • Billing address.

  • Shipping address.

  • Other contact information you voluntarily provide.

Order and Transaction Information

When you place or attempt to place an order, we may collect:

  • Products purchased or viewed.

  • Order number.

  • Purchase history.

  • Billing and shipping information.

  • Order status.

  • Delivery information.

  • Returns, refunds, and exchange information.

  • Discounts or promotional codes used.

  • Transaction-related information.

Payment Information

Payments may be processed through Shopify and third-party payment providers.

Depending on the payment method you choose, payment providers may collect information such as:

  • Credit or debit card details.

  • Billing information.

  • Payment account information.

  • Transaction identifiers.

  • Payment authorisation information.

We generally do not directly store complete payment card numbers where payments are processed by third-party payment service providers.

Account Information

If account functionality is available and you create an account, we may collect:

  • Your name.

  • Email address.

  • Password or account credentials.

  • Saved delivery information.

  • Purchase history.

  • Account preferences.

Customer Service Information

If you contact us, we may collect:

  • Your name.

  • Email address.

  • Order information.

  • Messages and correspondence.

  • Photographs or videos you provide in connection with a product issue.

  • Information relating to returns, refunds, complaints, or customer service enquiries.

Device and Technical Information

When you access gotraxa.shop, certain information may be collected automatically, including:

  • IP address.

  • Browser type.

  • Device type.

  • Operating system.

  • Device identifiers.

  • Referring website.

  • Pages viewed.

  • Date and time of visits.

  • Website interaction information.

  • General location information derived from your IP address.

  • Cookie and similar technology information.

Marketing Information

If you subscribe to marketing communications or interact with our advertising, we may collect:

  • Email marketing preferences.

  • Advertising interactions.

  • Products or categories of interest.

  • Campaign engagement information.

  • Whether you opened or interacted with certain marketing communications.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order.

  • When you create or manage an account.

  • When you contact customer support.

  • When you request a return, refund, or exchange.

  • When you subscribe to promotional communications.

  • When you participate in promotions or surveys.

  • Automatically through cookies and similar technologies.

  • Through Shopify and service providers that support our store.

  • Through payment processors.

  • Through delivery and logistics providers.

  • Through analytics, advertising, and fraud-prevention providers.

  • From other sources where permitted by applicable law.

3. How We Use Personal Information

We may use personal information for legitimate business purposes connected with operating our online store, including to:

Process and Fulfil Orders

We may use your information to:

  • Process purchases.

  • Confirm orders.

  • Process payments.

  • Arrange shipping and delivery.

  • Provide order tracking.

  • Manage returns and refunds.

  • Communicate with you about your order.

Provide Customer Support

We may use your information to:

  • Respond to enquiries.

  • Resolve complaints.

  • Assist with returns and refunds.

  • Investigate damaged or missing products.

  • Provide other customer service.

Operate and Improve Our Store

We may use information to:

  • Maintain gotraxa.shop.

  • Improve website functionality.

  • Understand how customers use our website.

  • Improve our products and services.

  • Analyse shopping trends.

  • Diagnose technical problems.

  • Develop new features and services.

Prevent Fraud and Protect Security

We may use information to:

  • Detect suspicious transactions.

  • Prevent fraud.

  • Protect customer accounts.

  • Protect our website and systems.

  • Investigate security incidents.

  • Enforce our store policies.

  • Protect our legal rights.

Marketing and Advertising

Where permitted by applicable law, we may use your information to:

  • Send marketing emails.

  • Inform you about products or promotions.

  • Provide personalised content.

  • Measure advertising effectiveness.

  • Display advertising that may be relevant to your interests.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us at info@gotraxa.shop.

4. Shopify

Our online store operates using Shopify's ecommerce technology and related services.

Shopify may process certain personal information to provide ecommerce functionality, including information relating to:

  • Website activity.

  • Customers.

  • Orders.

  • Transactions.

  • Checkout.

  • Payments.

  • Fraud prevention.

  • Store security.

Information processed through Shopify may be handled according to Shopify's own privacy and data-processing practices in addition to this Privacy Policy.

5. How We Share Personal Information

We do not disclose personal information unnecessarily.

We may disclose personal information to service providers where reasonably necessary to operate gotraxa.shop and provide our services.

These parties may include:

Shopify

We may share or process information through Shopify to operate our online store.

Payment Providers

Information may be shared with payment processors, banks, card networks, and other payment providers to process and verify transactions.

Shipping and Logistics Providers

We may provide information such as your name, telephone number, email address, delivery address, and order information to shipping, courier, fulfilment, warehouse, and logistics providers so they can deliver your order.

IT and Hosting Providers

We may use technology providers for:

  • Website hosting.

  • Cloud storage.

  • Security.

  • Technical support.

  • Data management.

  • Communications.

Analytics Providers

We may use analytics providers to understand website performance and customer interactions.

Advertising and Marketing Providers

Where permitted by law, information may be processed by advertising or marketing providers to assist with promotional campaigns, advertising measurement, and customer communications.

Professional Advisers

Where necessary, personal information may be shared with professional advisers such as accountants, auditors, legal advisers, insurers, or consultants.

Government and Regulatory Authorities

We may disclose information where reasonably necessary to:

  • Comply with applicable law.

  • Respond to lawful government requests.

  • Comply with court orders or legal processes.

  • Protect our legal rights.

  • Prevent or investigate suspected fraud or unlawful activity.

6. Overseas Disclosure and Processing

Some of the service providers that support gotraxa.shop may operate, store information, or process information outside Australia.

As a result, personal information may be processed or stored in countries other than Australia.

The countries involved may depend on the service providers used to process payments, provide ecommerce infrastructure, deliver orders, host data, provide analytics, or support marketing activities.

Where applicable, we take reasonable steps in relation to overseas handling of personal information as required by Australian privacy law.

7. Cookies and Similar Technologies

gotraxa.shop may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may help us:

  • Operate essential website features.

  • Remember customer preferences.

  • Maintain shopping cart functionality.

  • Understand website traffic.

  • Analyse website performance.

  • Improve our services.

  • Prevent fraudulent activity.

  • Measure advertising effectiveness.

  • Provide more relevant advertising.

Some cookies may be placed by third-party service providers that support our store.

You can generally manage or disable cookies using your browser settings. However, blocking certain cookies may affect the functionality of gotraxa.shop, including checkout or shopping cart features.

8. Analytics and Advertising

We may use analytics and advertising technologies to understand how visitors use our website and how our marketing campaigns perform.

These technologies may collect information such as:

  • Device information.

  • Browser information.

  • IP address.

  • Website interactions.

  • Products viewed.

  • Pages visited.

  • Advertising interactions.

Where required, we will handle this information in accordance with applicable privacy requirements.

9. Direct Marketing

Where permitted by applicable law, we may use personal information to send information about products, promotions, offers, or other marketing communications that may be relevant to you.

You can opt out of direct marketing communications at any time.

For email marketing, you may use the unsubscribe link contained in the relevant email.

You may also contact:

Email: info@gotraxa.shop

We will not charge you for requesting that we stop sending direct marketing communications.

10. Data Security

We take reasonable administrative, organisational, and technical measures designed to protect personal information against:

  • Loss.

  • Misuse.

  • Unauthorised access.

  • Unauthorised disclosure.

  • Alteration.

  • Destruction.

However, no website, internet transmission, electronic storage system, or method of electronic communication can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their account information, devices, and passwords.

If you believe your interaction with gotraxa.shop is no longer secure, please contact us promptly at info@gotraxa.shop.

11. Data Breaches

If we become aware of a data breach involving personal information, we will investigate the circumstances and take reasonable steps to contain and address the breach.

Where the Australian Notifiable Data Breaches Scheme or other applicable legal requirements apply, we will comply with applicable notification and response obligations.

12. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as otherwise required or permitted by applicable law.

Retention periods may depend on factors including:

  • The nature of the information.

  • Our business and operational requirements.

  • Customer service requirements.

  • Fraud prevention.

  • Record-keeping requirements.

  • Tax and accounting requirements.

  • Dispute resolution.

  • Legal and regulatory obligations.

When personal information is no longer reasonably required, we may take appropriate steps to delete, destroy, or de-identify it where appropriate.

13. Accessing Your Personal Information

Where applicable, you may request access to personal information that we hold about you.

To make an access request, contact:

Email: info@gotraxa.shop

We may request reasonable information to verify your identity before providing access to personal information.

There may be circumstances where we are permitted or required by law to refuse or limit access. Where applicable, we will explain the reason for doing so.

14. Correcting Your Personal Information

We aim to maintain personal information that is accurate, complete, relevant, and up to date where reasonably necessary.

If you believe information we hold about you is incorrect, incomplete, or out of date, contact us at:

Email: info@gotraxa.shop

We will consider reasonable correction requests in accordance with applicable law.

15. Deletion Requests

You may contact us to request deletion of personal information associated with you.

We will consider deletion requests subject to applicable legal, accounting, fraud-prevention, dispute-resolution, and record-keeping requirements.

We may retain certain information where reasonably necessary or legally required even after receiving a deletion request.

16. Children's Privacy

gotraxa.shop is intended for general online retail customers and is not designed to knowingly collect personal information from children without appropriate involvement from a parent or guardian where required.

If you believe that a child has provided personal information to us inappropriately, please contact info@gotraxa.shop so that we can review the matter and take appropriate action.

17. Third-Party Websites and Services

gotraxa.shop may contain links to third-party websites, platforms, applications, or services.

We are not responsible for the privacy practices, security, or content of third-party services that we do not control.

We encourage customers to review the privacy policies of third-party websites before providing personal information to them.

18. Social Media

If you interact with gotraxa.shop through a social media platform, the relevant social media provider may collect or process information according to its own privacy policies.

Information you choose to make public on social media platforms may be visible to other users.

19. Business Transactions

If all or part of our business is reorganised, transferred, merged, sold, or otherwise involved in a business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Any recipient of such information will be expected to handle personal information consistently with applicable privacy requirements.

20. Legal Compliance and Protection

We may collect, use, retain, or disclose personal information where reasonably necessary to:

  • Comply with applicable laws and regulations.

  • Respond to lawful requests.

  • Establish, exercise, or defend legal claims.

  • Enforce our policies and agreements.

  • Prevent fraud or abuse.

  • Protect customers.

  • Protect the security of gotraxa.shop.

  • Protect our rights, property, or legitimate business interests.

21. Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us first so that we can investigate the matter.

Email: info@gotraxa.shop

Please include sufficient information for us to understand and investigate your concern.

We will make reasonable efforts to respond to privacy complaints within a reasonable period.

Where applicable, individuals may also have the right to contact the relevant Australian privacy regulator regarding unresolved privacy concerns.

22. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

  • Our business practices.

  • Our services.

  • Our technology.

  • Our legal or regulatory obligations.

  • Our service providers.

  • The way we handle personal information.

The current version will be published on gotraxa.shop with an updated revision date.

We encourage customers to review this Privacy Policy periodically.

23. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact:

gotraxa.shop
Email: info@gotraxa.shop

We will make reasonable efforts to respond to privacy enquiries and requests in a timely and appropriate manner.