Terms of service

 

Welcome to gotraxa.shop.

These Terms of Service ("Terms") govern your access to and use of the gotraxa.shop website, including all information, content, features, products, services, and transactions made available through the website.

Throughout these Terms, the terms "we", "us", and "our" refer to gotraxa.shop. The terms "you" and "your" refer to any visitor, customer, or person accessing or using our website.

By visiting gotraxa.shop, purchasing a product from us, creating an account, or otherwise using our website, you agree to these Terms.

If you do not agree with these Terms, you should not use our website or purchase products through gotraxa.shop.

These Terms operate together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies published on gotraxa.shop.

Nothing in these Terms is intended to exclude, restrict, or modify any rights or remedies that cannot lawfully be excluded under applicable Australian law, including the Australian Consumer Law.

1. Online Store Terms

By using gotraxa.shop, you confirm that you are legally capable of entering into a binding agreement or that you are using the website with the permission and supervision of a parent or legal guardian where required.

You must not use our products, website, or services for any illegal, fraudulent, unauthorised, or prohibited purpose.

You must not use the website in any manner that violates applicable laws or regulations.

You must not:

• Introduce viruses, malicious code, malware, or other harmful technology.

• Attempt to gain unauthorised access to our systems or accounts.

• Interfere with the operation or security of the website.

• Use automated systems to improperly scrape, copy, or extract website content.

• Use false information to place orders.

• Engage in fraudulent payment activity.

• Impersonate another person.

• Use our website to violate the rights of another person.

A breach of these Terms may result in suspension or termination of access to our services where reasonably necessary.

2. General Conditions

We reserve the right to refuse or restrict service where reasonably necessary and permitted by law, including in circumstances involving suspected fraud, misuse, security risks, abusive conduct, or violations of these Terms.

We may modify, suspend, or discontinue features of the website from time to time.

Any exercise of these rights will remain subject to applicable Australian consumer protection laws.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, or commercially use any part of our website or services without our prior permission, except where permitted by law.

3. Products and Services

We aim to provide accurate descriptions and images of products available on gotraxa.shop.

Product colours and appearance may vary depending on factors such as:

• Screen settings.

• Device displays.

• Lighting conditions.

• Product manufacturing variations.

We make reasonable efforts to ensure product descriptions are accurate and not misleading.

Product availability may change without notice.

We may discontinue products or update product ranges at any time.

Nothing in this section limits any rights you may have if a product does not correspond with its description or otherwise fails to meet a consumer guarantee under applicable law.

4. Product Availability

All orders are subject to product availability.

A product appearing on our website does not necessarily guarantee that the product will remain available until your order has been processed.

If a product becomes unavailable after you place an order, we may contact you and provide an appropriate solution, which may include:

• Offering an alternative where you agree.

• Cancelling the affected item.

• Providing a refund for the unavailable item.

We will not knowingly accept payment for a product that we do not intend to supply.

5. Prices

Product prices are displayed on gotraxa.shop and may change from time to time.

The price applicable to your purchase will normally be the price displayed at checkout when you submit your order, subject to correction of genuine errors where permitted by law.

Any taxes, shipping charges, duties, or other applicable costs will be displayed or explained where required before completion of the transaction.

We reserve the right to change future prices, promotions, or discounts without affecting orders already accepted except where permitted by law.

6. Pricing and Listing Errors

Despite our reasonable efforts, errors may occasionally occur in:

• Prices.

• Product descriptions.

• Promotions.

• Discounts.

• Availability information.

• Images.

• Specifications.

If we identify an obvious error before an order is accepted or fulfilled, we may contact you to explain the issue and provide available options.

Where appropriate, you may be given the opportunity to continue with the corrected information or cancel the affected order.

Nothing in this section permits us to engage in misleading or deceptive conduct or limits rights available under applicable law.

7. Orders

Submitting an order through gotraxa.shop constitutes an offer to purchase the selected products.

After you place an order, you may receive an order confirmation acknowledging that we have received your order.

We reserve the right to review orders before fulfilment.

We may cancel or reject an order where reasonably necessary, including where:

• A product is unavailable.

• Payment cannot be authorised.

• Order information appears incorrect.

• Fraud or unauthorised activity is reasonably suspected.

• A material pricing or listing error has occurred.

• We cannot legally supply the product.

• The order violates these Terms.

If we cancel an order after receiving cleared payment and no lawful deduction applies, the relevant amount will be refunded.

8. Customer Information

You agree to provide current, complete, and accurate information when placing an order.

This includes:

• Your name.

• Email address.

• Billing information.

• Shipping address.

• Telephone number where required.

• Payment information.

You are responsible for reviewing your information before completing checkout.

If you discover an error after submitting an order, contact us promptly at:

info@gotraxa.shop

We will make reasonable efforts to update the information before fulfilment, but changes may not be possible after an order has been processed or shipped.

9. Payments

Payment must be successfully authorised before an order is fulfilled unless another payment arrangement is expressly offered.

Available payment methods will be displayed at checkout.

Payment transactions may be processed by Shopify or third-party payment service providers.

By submitting payment information, you represent that you are authorised to use the relevant payment method.

You agree to pay all amounts properly disclosed and payable in connection with your order.

We do not guarantee approval of any payment method, as payment authorisation may be controlled by your bank, card issuer, or payment provider.

10. Fraud Prevention

We may use reasonable fraud-prevention and security measures to protect customers and our business.

An order may be temporarily held, reviewed, or cancelled where there are reasonable grounds to suspect:

• Fraudulent activity.

• Unauthorised payment use.

• Identity misuse.

• Manipulation of promotions.

• Abuse of our policies.

• Other unlawful activity.

We may request reasonable verification information before processing an order where necessary for security purposes.

11. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Delivery estimates are estimates rather than guarantees unless expressly stated otherwise or required by law.

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier delays.

• Customs processing.

• Severe weather.

• Natural disasters.

• Transport disruption.

• Public emergencies.

• Incorrect customer delivery information.

We will handle delivery issues consistently with applicable consumer protection laws.

Customers should review our Shipping Policy before placing an order.

12. Risk of Loss and Delivery

Products will be delivered to the address supplied during checkout.

You are responsible for ensuring that your delivery address is complete and accurate.

Responsibility for delivery issues will be assessed according to the circumstances and applicable law.

Nothing in these Terms is intended to improperly transfer responsibility to the customer where gotraxa.shop remains responsible under Australian law.

13. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Return and Refund Policy.

Our voluntary return policies operate in addition to, and do not replace, rights available under applicable Australian consumer law.

Where a product fails to meet a consumer guarantee, the remedies available will depend on the nature and circumstances of the failure and applicable law.

For return and refund assistance, contact:

info@gotraxa.shop

14. Australian Consumer Law

Our goods may come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms excludes, restricts, or modifies any guarantee, condition, warranty, right, or remedy that cannot lawfully be excluded, restricted, or modified.

Where Australian Consumer Law applies, customers may be entitled to remedies where goods:

• Are faulty.

• Are unsafe.

• Are not of acceptable quality.

• Do not match their description.

• Do not perform as represented.

• Are otherwise inconsistent with applicable consumer guarantees.

Any contractual rights provided by gotraxa.shop are in addition to applicable statutory rights.

15. Promotions and Discount Codes

From time to time, we may offer:

• Discount codes.

• Promotional prices.

• Special offers.

• Limited-time campaigns.

Promotions may be subject to additional conditions displayed at the time of the promotion.

Unless otherwise stated:

• Promotional codes cannot be exchanged for cash.

• A promotion may not be combined with another promotion.

• Promotions may have eligibility requirements.

• Promotions may expire.

• Discounts generally apply only during the advertised promotional period.

We may cancel or correct a promotion where there is a genuine technical, administrative, or pricing error, subject to applicable law.

16. Optional Third-Party Tools and Services

We may provide access to services, integrations, applications, or tools supplied by third parties.

Third-party services may be subject to separate terms and privacy policies.

We are not responsible for third-party services to the extent permitted by law, except where liability cannot lawfully be excluded.

You should review the terms and policies of third-party providers before using their services.

17. Third-Party Links

gotraxa.shop may contain links to websites or services operated by third parties.

These links may be provided for convenience or informational purposes.

Unless expressly stated otherwise, we do not control third-party websites and do not endorse or guarantee their content, security, products, or services.

You should review the relevant third party's policies before making a purchase or providing personal information.

18. Intellectual Property

Unless otherwise stated, website content associated with gotraxa.shop, including:

• Text.

• Graphics.

• Website design.

• Logos.

• Product presentation.

• Images owned or licensed by us.

• Icons.

• Layout.

• Branding.

• Original written content.

is owned by, licensed to, or lawfully used by gotraxa.shop and is protected by applicable intellectual property laws.

You may access our website for personal and lawful shopping purposes.

You must not reproduce, publish, distribute, modify, sell, commercially exploit, or create derivative works from protected content without permission, except where permitted by law.

19. User Content and Reviews

Where our website permits customers to submit reviews, feedback, photographs, comments, or other content, you must only submit content that you are legally permitted to provide.

You must not submit content that:

• Is unlawful.

• Is fraudulent.

• Infringes intellectual property rights.

• Violates another person's privacy.

• Contains malicious software.

• Is deliberately misleading.

• Contains abusive or threatening material.

Where permitted by law, we may moderate or remove content that violates these requirements.

20. Feedback and Suggestions

If you voluntarily provide feedback, ideas, suggestions, or recommendations regarding our store or services, we may use that feedback to improve our business and services, subject to applicable law and our Privacy Policy.

Providing feedback does not transfer ownership of your unrelated intellectual property to us.

21. Prohibited Uses

You must not use gotraxa.shop:

• For unlawful purposes.

• To solicit unlawful activity.

• To infringe intellectual property rights.

• To harass, abuse, threaten, or discriminate against others.

• To submit false or misleading information.

• To upload malicious code.

• To collect personal information unlawfully.

• To send spam.

• To interfere with website security.

• To attempt unauthorised access.

• To manipulate pricing or checkout systems.

• To commit payment fraud.

• To abuse discount or promotional systems.

We may restrict access where reasonably necessary to protect our customers, systems, rights, or business.

22. Website Availability

We aim to keep gotraxa.shop reasonably accessible and functional.

However, the website may occasionally be unavailable due to:

• Maintenance.

• Technical problems.

• Software updates.

• Network outages.

• Security incidents.

• Third-party service failures.

• Circumstances outside our reasonable control.

We do not guarantee uninterrupted website availability.

Nothing in this section excludes liability that cannot legally be excluded.

23. Accuracy of Website Information

We make reasonable efforts to provide accurate and current website information.

However, non-material information may occasionally become outdated.

We may update or correct website information where necessary.

Product-specific information applicable to an order will be assessed based on the information provided when the transaction was made and applicable law.

24. Disclaimer of Warranties

To the maximum extent permitted by law, any warranties or conditions not expressly stated in these Terms are excluded.

However, nothing in these Terms excludes, restricts, or modifies any consumer guarantee or other statutory right that cannot lawfully be excluded under Australian law.

Where a statutory guarantee applies, it will continue to apply despite any other provision of these Terms.

25. Limitation of Liability

To the maximum extent permitted by law, gotraxa.shop will not be liable for losses that are not reasonably foreseeable or that result solely from matters outside our reasonable control.

Any limitation or exclusion of liability in these Terms applies only to the extent permitted by law.

Nothing in these Terms excludes, restricts, or modifies liability where doing so would be unlawful, including liability arising from rights or remedies that cannot be excluded under the Australian Consumer Law.

26. Indemnification

To the extent permitted by law, you are responsible for losses reasonably arising from your unlawful use of our website or your material breach of these Terms.

This provision does not require you to indemnify gotraxa.shop for losses caused by our own unlawful conduct, negligence, breach of contract, or failure to comply with applicable law.

27. Privacy

Your personal information is handled according to our Privacy Policy and applicable privacy requirements.

By using gotraxa.shop, you acknowledge that information may be processed as reasonably necessary to:

• Operate the store.

• Process orders.

• Process payments.

• Arrange delivery.

• Provide customer service.

• Prevent fraud.

• Maintain website security.

Please review our Privacy Policy for more information.

28. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary where legally possible.

The remaining provisions will continue to operate to the extent permitted by law.

29. No Waiver

If we do not immediately enforce a right under these Terms, that does not necessarily mean we have waived that right.

Any waiver must be interpreted consistently with applicable law.

30. Entire Agreement

These Terms, together with our policies and any additional terms expressly agreed in connection with a transaction, constitute the agreement governing your use of gotraxa.shop.

Nothing in this section limits representations, guarantees, or rights that cannot lawfully be excluded.

31. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

• Our operations.

• Website functionality.

• Products or services.

• Legal requirements.

• Security practices.

• Business policies.

Changes will be published on gotraxa.shop.

Changes will generally apply prospectively and will not remove rights that have already accrued under applicable law.

Your continued use of the website after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.

32. Governing Law

These Terms are governed by the laws applicable in Australia.

Nothing in this governing law provision restricts any mandatory rights or protections that apply to you under Australian law or another law that cannot validly be excluded.

33. Dispute Resolution

If you have a complaint or dispute relating to an order, product, refund, or use of gotraxa.shop, please contact us first.

We will make reasonable efforts to review and resolve the matter fairly.

Contact:

Email: info@gotraxa.shop

Nothing in this section prevents either party from exercising rights available under applicable law or contacting an appropriate regulator, tribunal, court, or consumer protection body.

34. Contact Information

Questions about these Terms of Service should be sent to:

gotraxa.shop
Email: info@gotraxa.shop

We will make reasonable efforts to respond to legitimate customer enquiries promptly.

By using gotraxa.shop or placing an order through our website, you acknowledge that you have had the opportunity to review these Terms of Service and agree to be bound by them, subject to all rights and protections that cannot lawfully be excluded.