Shipping policy
Thank you for shopping with gotraxa.shop.
This Shipping Policy explains how orders placed through gotraxa.shop are processed, shipped, delivered, tracked, and handled if a delivery issue occurs.
gotraxa.shop offers women's fashion clothing, including dresses, mini dresses and skirts, fashion jeans, playful skirts, fitted trousers, and other women's apparel.
By placing an order through gotraxa.shop, you acknowledge that you have reviewed this Shipping Policy.
1. Free Standard Shipping
All orders placed through gotraxa.shop qualify for FREE Standard Shipping.
There is:
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No minimum purchase requirement for standard shipping.
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No standard shipping charge added to eligible orders.
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No additional standard delivery fee based on the number of eligible items purchased.
The shipping charge for Standard Shipping will therefore be AUD $0.00.
Any optional or alternative delivery service, if offered at checkout in the future, may be subject to separate charges that will be clearly displayed before payment.
2. Estimated Delivery Time
Our estimated standard delivery timeframe is:
15–20 days
The estimated delivery period begins after your order has been successfully confirmed and accepted for fulfilment.
The 15–20 day timeframe is an estimate. Actual delivery may occasionally occur earlier or later depending on circumstances affecting processing, transportation, destination, carrier operations, weather, public holidays, customs procedures where applicable, or other circumstances outside our reasonable control.
We make reasonable efforts to process and deliver orders within the estimated timeframe provided on our website.
3. Order Processing
After an order is successfully placed, we review and prepare it for shipment.
Order processing may include:
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Payment verification.
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Order verification.
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Product allocation.
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Quality checks.
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Packing.
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Preparation for collection by the shipping carrier.
Orders are processed on business days.
Orders placed on weekends or public holidays may begin processing on the next available business day.
Processing is included as part of our overall estimated delivery arrangements unless otherwise communicated to you.
4. Order Confirmation
After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.
The confirmation may contain:
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Your order number.
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Products purchased.
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Billing information.
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Delivery information.
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Order total.
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Other relevant transaction details.
Please review your confirmation carefully.
If you notice an error in your order information, contact us as soon as possible at:
We will make reasonable efforts to correct information before the order is shipped, although changes cannot be guaranteed once fulfilment has begun.
5. Shipping Confirmation
When your order has been prepared and shipped, you may receive a shipping confirmation email containing available delivery information.
Where tracking is available, the shipping confirmation may include:
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A tracking number.
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Carrier information.
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A tracking link.
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Shipment status.
Tracking information may require some time after dispatch before becoming active in the carrier's system.
6. Tracking Your Order
Where tracking is provided, customers can use their tracking information to follow the progress of their shipment.
Tracking events may include:
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Shipment accepted.
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In transit.
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Processing through a logistics facility.
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Out for delivery.
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Delivered.
Occasionally, tracking information may not update immediately even though the shipment continues to move through the carrier's network.
If your tracking information has not updated for an extended period or you believe there is a problem with your shipment, contact:
Please include your order number so we can investigate the issue.
7. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please ensure that the following information is correct:
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Recipient name.
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Street address.
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Apartment, unit, suite, or building number where applicable.
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Suburb or city.
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State or territory.
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Postcode.
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Country.
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Contact telephone number where requested.
Incorrect or incomplete shipping information may cause delays or delivery problems.
8. Address Changes
If you need to change your shipping address after placing an order, contact us immediately at:
Please provide your order number and the correct delivery details.
We will make reasonable efforts to update your address if the order has not yet been shipped.
Once an order has entered the shipping network, we may be unable to modify the destination address.
9. Incorrect Address Provided by Customer
If an order cannot be delivered because the customer provided an incorrect, incomplete, or invalid address, please contact us.
Where a parcel is returned to us, we will review the circumstances and advise you of available options.
Any additional delivery costs resulting solely from inaccurate information supplied by the customer may be the customer's responsibility where permitted by law.
This does not limit any rights you may have where the delivery issue was caused by gotraxa.shop, the carrier acting on our behalf, or another matter for which we are legally responsible.
10. Multiple-Item Orders
If you order multiple products, including dresses, skirts, jeans, trousers, or other women's clothing, the products may occasionally be shipped separately.
This can happen because products may be:
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Processed from different fulfilment locations.
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Packaged separately.
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Assigned to different shipments.
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Transported through different logistics channels.
You will not be charged additional standard shipping fees if an order is divided into multiple shipments.
Because all orders receive free standard shipping, your Standard Shipping cost remains AUD $0.00.
11. Split Shipments
A multi-item order may arrive in more than one parcel.
If one parcel arrives before another, this does not necessarily mean that items are missing from the order.
Where available, separate tracking information may be provided for separate parcels.
If all expected parcels have been marked as delivered and an item is still missing, contact:
12. Delivery Delays
Although we aim to deliver orders within the estimated 15–20 day delivery period, occasional delays may occur.
Possible causes of delays may include:
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High order volumes.
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Carrier network congestion.
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Severe weather.
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Natural disasters.
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Public holidays.
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Transportation disruptions.
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Delivery service interruptions.
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Remote delivery locations.
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Customs or border processing where relevant.
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Public emergencies.
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Incorrect or incomplete shipping information.
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Other circumstances outside our reasonable control.
Where we become aware of a material delay affecting your order, we will make reasonable efforts to assist you.
Nothing in this Shipping Policy limits any rights or remedies available under applicable Australian consumer law.
13. Delivery to Remote or Regional Areas
Deliveries to certain regional, rural, or remote areas may require additional transit time because of carrier schedules and local delivery networks.
Where there is a significant known issue affecting your delivery, we will make reasonable efforts to provide assistance.
14. Delivery Attempts
Depending on the carrier and destination, a parcel may:
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Be delivered directly to the address.
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Be left in a safe location where authorised and appropriate.
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Require someone to accept the parcel.
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Be taken to a collection point if delivery cannot be completed.
Customers should follow the instructions provided by the relevant carrier regarding unsuccessful delivery attempts.
15. Unclaimed Parcels
If a carrier cannot complete delivery, the parcel may be held for collection for a limited period.
Customers are responsible for collecting the parcel within the timeframe specified by the carrier where collection is required.
If an unclaimed parcel is returned, please contact:
We will assess the order and advise you of the available options.
16. Packages Marked as Delivered but Not Received
If tracking information shows that your order has been delivered but you cannot find it, please first:
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Check around the delivery location.
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Check entrances, porches, mail areas, or other safe locations.
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Ask household members whether they accepted the parcel.
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Check with neighbours where appropriate.
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Check with building management or reception where applicable.
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Review the carrier's tracking information.
If you still cannot locate your parcel, contact us promptly at:
Please provide your order number and tracking information.
We will make reasonable efforts to investigate the matter with the relevant delivery provider.
17. Lost Shipments
If a shipment appears to have been lost in transit, please contact us at:
We will review the tracking information and, where appropriate, contact the shipping provider.
If the shipment is confirmed as lost and gotraxa.shop is responsible for providing a remedy, we will provide an appropriate solution in accordance with applicable law.
Depending on the circumstances, this may include a replacement or refund.
18. Damaged Packages
If your parcel arrives visibly damaged, please inspect the contents carefully.
If the products inside are damaged, contact us as soon as reasonably possible at:
Please include:
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Your order number.
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A description of the problem.
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Photographs of the damaged packaging.
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Photographs of the damaged product.
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Any other information reasonably necessary to assess the issue.
We will review the matter and provide an appropriate remedy where required.
19. Incorrect or Missing Items
Please inspect your order after delivery.
If you receive:
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The wrong product.
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The wrong size.
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The wrong colour.
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An incorrect quantity.
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A product you did not order.
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An incomplete order.
please contact:
Include your order number and, where reasonably possible, photographs showing what you received.
If we confirm that an error occurred, we will provide an appropriate resolution in accordance with our policies and applicable law.
20. Clothing Orders
Because gotraxa.shop sells women's fashion clothing, we encourage customers to carefully review:
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Product descriptions.
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Available sizes.
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Size information.
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Colour selections.
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Product photographs.
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Material information.
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Care instructions.
before completing an order.
Differences in monitor or device displays can cause colours to appear slightly different from their actual appearance.
Nothing in this section limits your rights if a product is materially different from its description or otherwise fails to comply with applicable consumer guarantees.
21. Customs, Duties, and Taxes
Where an order is transported across an international border as part of fulfilment, customs processing may occasionally affect delivery times.
If any duties, taxes, customs charges, or import-related costs could apply to a customer, those obligations will be handled according to the applicable laws, checkout disclosures, and shipping arrangements associated with the order.
We will not impose an undisclosed shipping fee after an order has been placed.
Standard Shipping through gotraxa.shop remains free as described in this policy.
22. Order Cancellation Before Shipment
If you wish to cancel an order, contact us as soon as possible at:
Please include your order number.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.
However, we cannot guarantee cancellation once fulfilment or shipment has begun.
If an order has already been shipped, any eligible return will be handled under our Return and Refund Policy and applicable Australian consumer law.
23. Returns Related to Delivery Problems
If you need to return an item because:
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It arrived damaged.
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It is faulty.
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You received the wrong item.
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It materially differs from its description.
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Another applicable consumer guarantee has not been met.
please contact:
Do not send an item back without first contacting us for return instructions.
Where Australian Consumer Law requires us to cover reasonable return costs for a faulty or incorrectly supplied product, we will handle the return accordingly.
24. Change-of-Mind Returns
Change-of-mind returns are governed by our separate Return and Refund Policy.
Customers should review that policy for information regarding:
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Return eligibility.
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Return periods.
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Clothing condition requirements.
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Unworn and unused items.
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Original tags and packaging.
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Return shipping.
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Refund processing.
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Exchanges.
Nothing in our voluntary return rules limits rights that cannot be excluded under Australian Consumer Law.
25. Australian Consumer Law
Our shipping and delivery practices are intended to operate consistently with applicable Australian consumer protection requirements.
Goods sold to Australian consumers come with consumer guarantees that cannot be excluded where the Australian Consumer Law applies.
Nothing in this Shipping Policy is intended to exclude, restrict, or modify any statutory guarantee, right, remedy, or other protection that cannot lawfully be excluded, restricted, or modified.
If an order is not supplied, is materially delayed, is faulty, does not match its description, or otherwise fails to meet an applicable consumer guarantee, your rights will be determined in accordance with Australian Consumer Law and the circumstances of your order.
26. Delays Outside Our Reasonable Control
Events outside our reasonable control may affect shipping operations.
These may include severe weather, natural disasters, major transport disruptions, government restrictions, carrier interruptions, customs delays, strikes, emergencies, or similar events.
We will make reasonable efforts to minimise disruption and assist affected customers.
This provision does not exclude or limit any rights or remedies that cannot lawfully be excluded.
27. Fraud Prevention and Order Verification
For customer and payment security, some orders may require additional verification before shipment.
We may contact you if reasonable verification is required because of:
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Unusual order activity.
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Payment verification issues.
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Inconsistent customer information.
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Suspected unauthorised payment activity.
Any verification process will be conducted reasonably and in accordance with applicable privacy requirements.
28. Customer Responsibility
To help ensure successful delivery, customers should:
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Provide accurate contact information.
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Provide a complete shipping address.
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Review the order before checkout.
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Monitor tracking information where available.
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Respond promptly to carrier delivery instructions.
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Contact us promptly if a delivery issue occurs.
29. Shipping Policy Updates
We may update this Shipping Policy periodically to reflect changes to our:
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Delivery arrangements.
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Shipping providers.
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Fulfilment procedures.
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Business operations.
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Legal obligations.
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Store services.
The current version of the policy will be published on gotraxa.shop.
Updates will not remove statutory rights that have already arisen in relation to an existing order.
30. Contact Us
If you have questions about shipping, tracking, delayed deliveries, damaged parcels, missing products, or your order, please contact:
gotraxa.shop
Email: info@gotraxa.shop
When contacting us about an existing order, please provide your order number so we can assist you efficiently.
Shipping Summary
Shipping Method: Standard Shipping
Shipping Cost: FREE – AUD $0.00
Estimated Delivery Time: 15–20 days
Customer Service Email: info@gotraxa.shop
Thank you for shopping with gotraxa.shop.
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