Legal notice

 

This Legal Notice governs access to and use of the website gotraxa.shop and provides important legal information concerning the operation of this online store.

1. Website Information

Store Name: gotraxa.shop
Website: gotraxa.shop
Customer Service Email: info@gotraxa.shop
Market Served: Australia

gotraxa.shop operates as an online retail store. Customers may contact us regarding orders, products, shipping, returns, refunds, privacy matters, website use, or other customer service matters by email at info@gotraxa.shop.

2. Purpose of This Website

gotraxa.shop provides an online shopping platform through which customers can browse, select, and purchase products offered through our store.

Information available on the website may include:

  • Product descriptions.

  • Product photographs.

  • Pricing.

  • Size and product information.

  • Availability information.

  • Shipping information.

  • Returns and refund information.

  • Promotional information.

  • Customer service information.

We make reasonable efforts to ensure that information displayed on the website is clear, accurate, and current.

3. Australian Consumer Law

Nothing contained on gotraxa.shop, including this Legal Notice or any other store policy, is intended to exclude, restrict, or modify any consumer guarantee, right, remedy, or protection that cannot lawfully be excluded under applicable Australian law.

Where the Australian Consumer Law applies, customers may have statutory rights in relation to products that are faulty, unsafe, unacceptable in quality, incorrectly described, or otherwise fail to satisfy applicable consumer guarantees.

Our store policies operate in addition to any non-excludable rights available to customers under applicable law.

4. Terms of Service

Use of gotraxa.shop is subject to our Terms of Service.

By accessing the website or purchasing products through gotraxa.shop, customers should review the Terms of Service together with all other policies that apply to their purchase.

Our Terms of Service contain additional provisions concerning:

  • Website use.

  • Orders.

  • Payments.

  • Product availability.

  • Prohibited activities.

  • Intellectual property.

  • Third-party services.

  • Liability.

  • Consumer rights.

  • Dispute resolution.

5. Product Information

We make reasonable efforts to provide accurate information about products available through gotraxa.shop.

However, the appearance of a product may vary slightly depending on:

  • Device screen settings.

  • Display resolution.

  • Lighting.

  • Photography conditions.

  • Manufacturing variations.

Customers should carefully review product descriptions, specifications, size information, photographs, and other relevant information before completing a purchase.

Nothing in this section limits a customer's rights where a product is materially different from its description or fails to satisfy an applicable consumer guarantee.

6. Pricing Information

We aim to ensure that prices displayed on gotraxa.shop are accurate.

Prices and promotions may change from time to time.

The applicable price for an order will generally be the price displayed during checkout when the customer places the order, subject to any rights or obligations arising from genuine errors and applicable law.

Any mandatory charges payable directly to gotraxa.shop will be disclosed as required before completion of the transaction.

7. Availability of Products

Products displayed on gotraxa.shop are subject to availability.

An item may become unavailable due to:

  • Inventory changes.

  • Supplier availability.

  • High customer demand.

  • Fulfilment issues.

  • Product discontinuation.

If we are unable to fulfil a paid order, we will contact the customer and provide an appropriate remedy, including a refund where required.

8. Orders and Contracts

Customers are responsible for providing accurate information when placing an order.

Order information may include:

  • Customer name.

  • Contact information.

  • Delivery address.

  • Billing information.

  • Selected products.

  • Size, colour, or product variation.

  • Payment information.

An order may be reviewed before fulfilment for payment verification, availability, fraud prevention, or other legitimate operational purposes.

We may decline or cancel an order where reasonably necessary and permitted by law, including where payment cannot be authorised, a product is unavailable, fraudulent activity is reasonably suspected, or fulfilment is legally prohibited.

If a paid order is cancelled and the customer is entitled to repayment, the applicable amount will be refunded.

9. Shipping and Delivery

Shipping arrangements are governed by our Shipping Policy.

Customers should review the Shipping Policy before purchasing.

Information concerning shipping methods, shipping charges, estimated delivery periods, tracking, delays, missing shipments, incorrect addresses, and delivery problems is provided in that policy.

Delivery estimates are provided in good faith based on the shipping arrangements available at the time.

10. Returns and Refunds

Returns, refunds, replacements, and exchanges are governed by our Return and Refund Policy together with applicable Australian consumer protection laws.

Customers experiencing a problem with an order should contact:

info@gotraxa.shop

Customers should include their order number and relevant information concerning the issue so that we can review the matter efficiently.

11. Intellectual Property

Unless otherwise indicated, the content made available through gotraxa.shop, including original website text, graphics, layout, branding, design elements, logos, icons, and other materials owned or lawfully licensed by us, is protected by applicable intellectual property laws.

Website content may be used for personal and non-commercial shopping purposes.

Except where permitted by law or authorised by the relevant rights holder, users must not:

  • Reproduce protected website content.

  • Republish protected content.

  • Sell or commercially exploit protected materials.

  • Modify protected materials for unauthorised commercial purposes.

  • Copy branding in a misleading manner.

  • Misrepresent an association with gotraxa.shop.

Nothing in this Legal Notice transfers ownership of intellectual property rights to website users.

12. Trademarks and Third-Party Intellectual Property

Any trademarks, brand names, logos, photographs, product names, or other intellectual property belonging to third parties remain the property of their respective rights holders.

Reference to a third-party product, service, trademark, or brand does not necessarily imply sponsorship, partnership, or endorsement unless expressly stated.

We respect intellectual property rights.

If you reasonably believe that content displayed on gotraxa.shop infringes your intellectual property rights, contact:

info@gotraxa.shop

Please provide sufficient information for us to investigate the matter.

13. Website Content

Information on gotraxa.shop is provided primarily for ecommerce, product information, customer service, and general informational purposes.

We may update, modify, correct, or remove website content where reasonably necessary.

We do not guarantee that every piece of non-essential website information will remain continuously available or unchanged.

14. No Professional Advice

Content published on gotraxa.shop is not intended to constitute legal, financial, medical, tax, accounting, or other professional advice.

Customers requiring professional advice should seek assistance from an appropriately qualified professional.

This provision does not affect representations made about products or statutory obligations relating to products sold through our store.

15. Third-Party Links

gotraxa.shop may contain links to websites, applications, payment services, social media platforms, or other online services operated by third parties.

Third-party services are controlled independently from gotraxa.shop.

We are not responsible for third-party content, privacy practices, security practices, availability, or contractual terms to the extent permitted by law.

Customers should review the applicable terms and privacy policies before using third-party services.

16. Shopify Platform

gotraxa.shop uses Shopify ecommerce technology to provide online store functionality.

Certain website functions, checkout processes, payment services, applications, or technical infrastructure may therefore be provided through Shopify or compatible third-party service providers.

Use of such third-party services may also be subject to the applicable provider's terms and privacy practices.

17. Privacy and Personal Information

Personal information collected through gotraxa.shop is handled in accordance with our Privacy Policy and applicable privacy requirements.

Our Privacy Policy provides information about how personal information may be:

  • Collected.

  • Used.

  • Stored.

  • Disclosed.

  • Protected.

  • Accessed.

  • Corrected.

For privacy-related enquiries, contact:

info@gotraxa.shop

18. Cookies and Similar Technologies

gotraxa.shop may use cookies and similar technologies to provide website functionality, maintain shopping carts, remember preferences, understand website performance, prevent fraud, and support analytics or advertising functions.

Further information concerning the handling of personal information associated with these technologies is provided in our Privacy Policy.

19. Website Security

Users must not attempt to interfere with the normal operation or security of gotraxa.shop.

Prohibited activities include:

  • Introducing malicious software.

  • Attempting unauthorised access.

  • Circumventing security measures.

  • Interfering with website functionality.

  • Attempting to obtain another person's account credentials.

  • Using the website for fraudulent transactions.

  • Conducting unlawful automated extraction of protected content.

We may take reasonable steps to protect our website, customers, payment systems, and business against fraud, cybersecurity threats, and unlawful activity.

20. Website Availability

We make reasonable efforts to maintain access to gotraxa.shop.

However, temporary interruptions may occur because of:

  • Maintenance.

  • Technical problems.

  • Security updates.

  • Hosting interruptions.

  • Network outages.

  • Shopify service interruptions.

  • Third-party service interruptions.

  • Events outside our reasonable control.

Nothing in this section limits liability or customer rights that cannot legally be excluded.

21. Limitation of Liability

To the maximum extent permitted by applicable law, gotraxa.shop will not be responsible for losses resulting solely from circumstances outside our reasonable control or losses that were not reasonably foreseeable.

Any limitation or exclusion of liability contained in this Legal Notice applies only to the extent permitted by law.

Nothing in this Legal Notice excludes, restricts, or modifies liability, consumer guarantees, statutory remedies, or other rights where doing so would be unlawful.

22. Customer Responsibilities

Customers using gotraxa.shop should:

  • Provide accurate order information.

  • Provide a valid delivery address.

  • Provide accurate contact information.

  • Review product information before ordering.

  • Use legitimate payment methods.

  • Keep account credentials secure.

  • Use the website lawfully.

  • Contact us promptly if an order problem occurs.

These responsibilities do not remove any rights that customers have under applicable law.

23. Fraud and Misuse

We reserve the right to investigate transactions or website activity where there are reasonable grounds to suspect:

  • Payment fraud.

  • Identity misuse.

  • Unauthorised transactions.

  • Promotion abuse.

  • Account abuse.

  • Malicious activity.

  • Other unlawful conduct.

Where reasonably necessary and legally permitted, we may suspend an order, request verification, restrict website access, or provide information to appropriate authorities or service providers.

24. Electronic Communications

When customers communicate with us electronically, including by email or through online forms, we may respond using electronic communications.

Customers are responsible for providing an email address that they can access.

Electronic order confirmations, shipping information, customer service communications, policy notices, or other transactional communications may be provided electronically.

25. Complaints

If you have a complaint regarding:

  • An order.

  • A product.

  • Delivery.

  • A return.

  • A refund.

  • Privacy.

  • Website content.

  • Our services.

please contact us at:

info@gotraxa.shop

Please include your order number where applicable and sufficient information for us to understand the issue.

We will make reasonable efforts to review customer complaints fairly and respond within a reasonable period.

26. External Consumer Assistance

Nothing in this Legal Notice prevents a customer from seeking assistance from an appropriate Australian consumer protection agency, regulator, tribunal, court, or other body where the customer has a legal right to do so.

27. Governing Law

This Legal Notice and use of gotraxa.shop are governed by applicable laws of Australia.

Nothing in this provision removes any mandatory consumer right, jurisdictional protection, or statutory remedy that cannot lawfully be excluded.

28. Severability

If any part of this Legal Notice is determined to be invalid, unlawful, or unenforceable, that provision will be limited or interpreted to the minimum extent necessary where legally possible.

The remaining provisions will continue to operate to the extent permitted by law.

29. Changes to This Legal Notice

We may update this Legal Notice from time to time to reflect changes to:

  • Our website.

  • Products or services.

  • Business practices.

  • Ecommerce technology.

  • Applicable legal requirements.

  • Store policies.

The latest version will be published on gotraxa.shop.

Any update will operate subject to rights and obligations that cannot lawfully be removed or altered retrospectively.

30. Contact Information

For customer service, legal, privacy, order, return, refund, shipping, or general website enquiries, contact:

gotraxa.shop
Email: info@gotraxa.shop

Electronic correspondence regarding gotraxa.shop may be directed to info@gotraxa.shop.

Thank you for visiting gotraxa.shop.